At Elorvian, we work to deliver your order quickly, safely, and with full transparency.

Order Processing

• Orders are processed within 1 to 3 business days.

• Orders are processed Monday through Friday, excluding public holidays.

• You will receive an order confirmation after purchase and a shipping confirmation with tracking information once your order has been dispatched.

Shipping Times

Estimated delivery time for most destinations is:

• 8 to 15 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or seasonal demand.

Shipping Costs

Free standard shipping applies to all orders in every available market. There is no minimum purchase requirement. No standard shipping charge is added at checkout.

Shipping costs are calculated automatically based on your delivery location and are shown before you complete your purchase.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email.

Tracking information may take up to 72 hours to become active after your package has been dispatched.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or local fees determined by your country's customs authority.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Elorvian is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, contact us as soon as possible. If your order has not yet been processed, we will do our best to update the address.

Lost or Delayed Shipments

If your package is significantly delayed or appears to be lost, please contact our support team.

We will work directly with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

Split Shipments

If your order contains multiple items, they may be shipped separately from different fulfillment centers to ensure the fastest possible delivery.

You will receive tracking information for each shipment when applicable.

Delivery Confirmation

A shipment is considered delivered once the carrier marks it as delivered to the shipping address provided during checkout.

If you believe your package was delivered incorrectly, please contact us promptly so we can assist you.

Need Assistance?

If you have any questions about shipping or your order, our support team is here to help.

Email: support@elorvian.com

We aim to respond to all inquiries within 24 to 48 business hours.